FREQUENTLY ASKED QUESTIONS
Q1 : What Is Color Curate?
A1 : Color Curate is a monthly subscription program. Once you subscribe, you will receive a bag filled with beauty goodies in your post every month.
Q2 : How Much Does Color Curate Cost?
A2 : $20.95 per month with FREE US Shipping. We do not ship to P.O. Boxes nor to Military Addresses.
Q3 : If I Like The Look Of Your Past Bags. Are They Still Available For Purchase?
A3 : Yes, you can purchase them . Prices will be different from the subscription program.
Q4 : What Does Each Bag Contain?
A4 : Each bag contains 1 Limited-Edition Print Makeup Bag + 4 Full Sized Beauty Products.
Q5 : When Are Payments Taken Out Each Month?
A5 : The first time you subscribe, payment will be taken immediately and your bag of that month will ship within a week. All renewal payments are taken out on the 2nd of the subsequent month.
Q6 : When Are Bags Shipped?
A6 : The first time you subscribe, your bag will ship within a week. Thereafter, bags will be despatched by the 5th of each subsequent month.
Q7 : Can I Preview The Bags?
A7 : Yes, we release previews via our Social Channels ( & ), and via our . We try to inject a little element of surprise and delight each month, and may not release full previews of every single item.
Q8 : Do I have to re-subscribe each month to receive my Color Curate bag?
A8 : Once you subscribe to Color Curate and are billed for your first bag, you will automatically be set on a monthly recurring payment schedule. If you subscribe to our multiple-month plans (which offer you more savings than just a monthly plan), you will be billed immediately for those months and receive your bags once a month. Your subscription will renew automatically after 3 or 6 months for the same multiple-month plan unless you cancel the account before the renewal date arrives.
Q9 : I Won't Have Enough Funds Next Month, Can I Skip A Month?
A9 : No, you won't be able to skip a month. You can choose to cancel your subscription but please note that you will be forfeiting all Loyalty Points once your subscription is cancelled.
Q10 : Can I Cancel My Subscription?
A10 : Pls note if you cancel your subscription & wish to rejoin later on, you will be placed at the back of the waiting list again. You will also be forfeiting all Loyalty Points once your subscription is cancelled. However, if you do wish to cancel, you may do so anytime before the next renewal on the 1st of the month you want to skip. To cancel, log into your Account > Click On Your Order Number > Cancel Subscription.
Q11 : My Bag Hasn't Arrived, Where Is It?
A11 : After your bag is dispatched, it usually takes between 7-10 working days to be delivered. Unfortunately, we are not able to take responsibility for lost / damaged items. Please check all your personal information before placing your order. If you provide us with a wrong delivery address and your goods are signed for by another party, or lost in the post, we cannot be held responsible for any loss you incur as a result.
Q12 : Are The Bags Refundable?
A12 : No, once the bags ship out, they are strictly not refundable, nor exchangeable. Also, if you buy a block of 3/6/12 months, we would not be able to partially refund the block once your first bag has shipped. You may cancel your subscription, but this will be effective after all the bags from the block have been shipped out. We are however very open to any feedback, just email one of our friendly customer service reps
Q13 : I cannot access my account. What can I do?
A13 : Please make sure you try to log into the correct website. The website you should use is here. If this does not work either, please email firstname.lastname@example.org stating your full name, delivery address and order reference number.
Q14 : What payment cards do you accept?
A14 : We accept only Visa, Mastercard and American Express.
Q15 : What happens if I miss my delivery?
A15 : A shipping notification will be emailed to you once your order dispatches. Please note if attempted delivery has been made but the receiver has not been home to accept the delivery and the package has therefore been returned to us, we cannot be held responsible for any loss incurred. However, once the bag has reached our warehouse we can reship the order for you for a shipping charge of $7.95 (within USA).